1. Given a list of states and capitals, match at least 35 of the 50 states with their capitals…

1. Given a list of states and capitals, match at least 35 of
the 50 states with their capitals without the use of maps, charts, or lists.

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 a. Observable response

 b. Important conditions

 c. Criterion performance

 d. Nothing

2. During daily business transactions with customers, know
company policies for delivering friendly and courteous service.

 a. Observable behavior

 b. Important conditions

 c. Criterion performance

 d. Both a and b

 e. a and c

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