Discussion Questions 1. How do you determine which process improvement tools should be used in a…

Discussion Questions1. How do you determine which process improvement tools should beused in a given situation? What is the cost and return of each approach?2. Which process improvement tool can have the most powerful effect andwhy?3. How can barriers to process improvement, such as staff reluctance tochange, lack of capital, technological barriers, or clinical practice guide-lines, be overcome?4. How can the EMR be used to make significant process improvementsfor both efficiency and quality increases?Chapter Exercises1. Access the National Guideline Clearinghouse (www.guideline.gov/) andtranslate one of the guidelines described into a process map. In addi-tion, add decision points and alternative paths to deal with unusualissues that might occur in the process. (Use of Microsoft Visio isencouraged here.)

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