Go to ache.org/books/OpsManagement to use the Optimal OutpatientAppointment Scheduling Tool (Kaandorp and Koole 2007b) to com-pare various appointment scheduling schemes. First, assume aneight-hour day that can be divided into 10-minute time blocks (48 timeintervals), 15-minute service time for patients, 24 patients seen accord-ing to the individual appointment scheme (a patient is scheduled to beseen every 20 minutes), and 5 percent no-shows. Compare this to thesmall neighborhood optimal schedule with waiting time weight of one,idle time weight of one, and tardiness weight of one. What are the dif-ferences in the two schedules? Which would you choose? Why? Increasethe waiting time weight to three and compute small neighborhood opti-mal schedule. How is this optimal schedule different from the previousone? Finally, change the service time to 20 minutes and compare theindividual appointment schedule scheme to the small neighborhoodoptimal schedule with a waiting time weight of one and three. Whichschedule would you choose and why?
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