Performance Analysis The department chair noted that data summaries from exit interviews and surveys

Performance Analysis The department chair noted that data
summaries from exit interviews and surveys of graduating students indicate that
students do not feel confident or comfortable leading group discussions aimed
at solving an organization’s problems. Although they believe it is a critical
professional skill for them, they do not believe it was included in their
coursework or addressed as a part of their internships or projects during the
program. The chair of the program, realizing this was one of the department’s
primary goals, thought surely it was included somewhere in the program. Not
wanting to replicate coursework or proliferate courses, she examined syllabi on
record for the courses and studied the nature of students’ self-selected
internships for the past two semesters. She interviewed faculty in the
department regarding areas where this skill is currently taught and learned
that the department previously required a semesterlong communications course in
the College of Arts and Sciences. This course was eliminated four years ago in
an effort to streamline the curriculum. At that time, faculty agreed to include
a unit on communication within several of the leadership department’s remaining
courses.

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She then attended an annual meeting of the department’s
curriculum advisory board made up of professionals from education, business,
and government throughout the state. This group reviews the department’s
current goals and recommends others related to trends and needs within their
organizations. Prior to this meeting, she asked them to investigate the
importance of the skill, “Leading group discussions aimed at identifying and
solving the organization’s problems,” for their employees. In addition, she
wanted their perceptions of their employees’ abilities in performing this skill
within their organizations. The advisory board reported the skill was critical
for their employees and that new hires were often deficient in this area.

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