Prior to a press announcement, each of the 37 high-risk households received a personal phone call…

Prior to a press announcement, each of the 37 high-risk
households received a personal phone call from the project manager and a
tailored information pack; they were invited to evening neighbourhood meetings
where they could talk with the council’s chief planner, geotechnical engineers
and geologists, the project team and welfare support, followed by ongoing
one-to-one access to the project team and engineers. The whole programme
therefore started with personal contact and meetings, where listening to the
concerns and questions of residents was a key priority.

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