Riverview Clinic has started a customer satisfaction program. In addi-tion to other questions, each patient is asked if he is satisfied with hisoverall experience at the clinic. Patients can respond “yes,” they weresatisfied, or “no,” they were not satisfied. Typically, 200 patients areseen at the clinic each day. The data collected for two months areshown below.Day1234567891011121314Proportion ofpatients whowere unsatisfied0.170.130.150.126.96.36.199.188.8.131.52.170.170.12Day Proportion ofpatients whowere unsatisfied Day Proportion ofpatients whowere unsatisfied15161718192021222324252627 0.150.140.130.184.108.40.206.220.127.116.11.140.17 28293031313334353637383940 0.180.190.140.18.104.22.168.22.214.171.124.140.19a. Construct a p-chart using the collected data.b. Is the process in control?c. On average, how many patients are satisfied with Riverview Clinic’sservice? If Riverview wants 90 percent (on average) of patients to besatisfied, what should the clinic do next?
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Riverview Clinic has started a customer satisfaction program. In addi- tion to other questions, each