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This is an interactive table of contents. If you are viewing this document in Acrobat, clicking on a heading will transfer you to that page. If you have this document open in Word, you will need to hold down the Control key while clicking for this to work.TABLE OF CONTENTS. 3INTRODUCTION TO THIS WORKBOOK. 4What is this workbook about?. 4Context for Assessment 5Assessment Requirements. 5ABOUT THE ASSESSMENTS. 7Assessment Methods. 7Resources Required for Assessment 7INSTRUCTIONS TO STUDENT. 8KNOWLEDGE ASSESSMENT. 9PRACTICAL ASSESSMENT. 25Instructions to Student 25Task 1 – Nominating a community services organisation. 26Task 2 – Researching about case management role requirements and responsibilities. 28Task 3 – Researching about current and emerging industry trends. 31Task 4 – Creating a personal development plan. 35Task 5 – Implementing your personal development plan. 40Task 6 – Undertaking a structured reflection process following implementation of your plan 43WORKBOOK CHECKLIST. 46WE WOULD LOVE YOUR FEEDBACK! 48

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