Activity 6 • Tom is a 23-year-old man who has been a client of a community services organisation for several months due to issues of homelessness and alcoholism. He has come into the organisation in an intoxicated and aggressive condition. Suggest 10 strategies a community services worker might use to respond to Tom’s challenging behaviour. Summative assessment Question 9 • Describe a procedure that might be followed by an organisation when reporting and reviewing incidents. (250 words).