Using your favorite search engine or one of the top-rated
search engines above, search for “service culture” and/or “employee/worker
a. Read at least two articles, and discuss how the concepts
in those articles could be implemented in a hospitality organization. b. Lead a
class discussion on how a “service culture” can be implemented in a hospitality
operation. What are some of the hurdles that might be encountered during the
implementation process? c. Discuss why you think a service culture is not
always a significant part of all hospitality operations.